SweepSouth Vacancies 2022 | Junior Retentions Support Specialist Careers Opportunity In Cape Town, Western Cape

SweepSouth Vacancies | Junior Retentions Support Specialist Career Opportunity at SweepSouth Careers Web-page. SweepSouth Cape Town, Western Cape Jobs . Find-out Cape Town, Western Cape Government Jobs for freshers. Cape Town Entry Level Jobs In Western Cape. Get latest job Opportunity in South African Government. South African Government Jobs in Cape Town, Western Cape. Get All Hiring Updates From sweepsouth.com

Notification Out From SweepSouth Careers Portal, Candidates Those Are Searching For Career Opportunities In SweepSouth, Can Apply For Jobs In SweepSouth For The Position Of Junior Retentions Support Specialist. Read Out Full Job Description About This SweepSouth Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.

SweepSouth Vacancies | Junior Retentions Support Specialist Careers Opportunity In Cape Town, Western Cape

SweepSouth Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With SweepSouth As A Junior Retentions Support Specialist, Now They Can Apply For SweepSouth Vacancies. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On SweepSouth Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around R 14663.00 per month. SweepSouth Vacancies In Cape Town, Western Cape.

Briefed Details Of SweepSouth Vacancies For Position Of Junior Retentions Support Specialist

Recruiting Agency / Department :- SweepSouth

Vacant Position :-    No Vacancies Available At A Time

Job Location :- Jobs In Cape Town, Western Cape

Jobs Type :- SweepSouth Vacancies South Africa

Salary :- R 14663.00 per month

Apply Through:- sweepsouth.com

SweepSouth Vacancies In Western Cape, South Africa Full Job Description

SweepSouth is the largest online marketplace on the African continent for ordering and paying for home cleaning services and other home services (other services launching soon). We connect people with experienced, reliable, efficient, and insured home service providers in minutes. We currently operate in major areas of South Africa, including Cape Town, Johannesburg, Durban, Centurion, and Pretoria; we have a presence in Kenya, Nigeria, and Egypt, and we are rapidly expanding into new areas and continents.


The Role

SweepSouth is in search of a full-time team member with 2 – 3 years’ experience in the customer services industry, specifically a minimum of 1 years’ experience in customer relationship building and management. This position will be available immediately and the successful candidate will have to be based in Cape Town. This role will be based in-office for the first 3 months and from there a hybrid arrangement may apply.

SweepSouth is a service-oriented business. Our company prides itself on its ability to deliver an excellent experience for our clients. We’re looking for a superstar support specialist who wants to champion the day-to-day retention of clients.

Do you love to assist clients and make sure that they are offered only the very best service? Do you have the “founders mentality” and are you able to consistently and confidently act with customers and the business’ best interests at heart?

The role involves

  • Building relationships and retaining clients
  • Proactively seeking out information & continuously evaluating and identifying opportunities to drive process improvements that positively impact the experience for our clients.
  • Negative Ratings: Responding to negative client ratings (1 – 3-star ratings) with the intention of winning clients back (retaining)
  • First Time User Calls: Contacting first time users who did not rate their experience with the intention of encouraging repeat bookings (retaining)
  • Cancellations: Contacting clients who have cancelled their bookings due to poor experiences with the intention of winning clients back (retaining)

 

We want to learn as much as we can about why clients cancel with us as well as ensure we can retain them with clever and smart ideas.

We believe our clients are best served by smart, hardworking, ambitious, polite and pleasant support specialists who can quickly and efficiently answer questions, assist and solve problems whether over email or the phone.

 

Requirements:

  • Proactive, reliable and dedicated;
  • Impeccable English fluency;
  • A healthy obsession with treating people well and offering end-to-end support
  • Excellent communication skills
    • Excellent phone etiquette and a pleasant manner
    • Excellent listening skills
    • Excellent writing skills
  • A high-level of IT literacy and aptitude for learning
  • Sales skills
  • Retention skills
  • Great organisational skills
  • A high-level of independence and initiative
  • Abundant enthusiasm
  • Be familiar with Gmail, Microsoft Office, Google Drive
  • Have used at least one form of CRM software (Zendesk, Freshdesk, etc.) extensively
  • Reliable internet connection at home

 

Advantageous:

  • Solid track record for building relationships and offering a high level of support
  • Sales experience
  • Retention experience
  • Experience working at a start-up

 

Qualifications and Experience

Candidates should meet the formal requirements of a tertiary qualification and 2 – 3 years customer service experience, specifically 1 year in customer relationship building.


Perks

  • Contribution towards Medical aid plan
  • Pension plan
  • Free monthly home cleaning
  • Access to free emotional and psychosocial support
  • Work with talented and motivated co-workers on interesting problems in a fun office environment

Apply Now For SweepSouth Vacancies

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