Surgo HR & Training Vacancies 2022 | Contact Centre Team Leader Careers Opportunity In Cape Town, Western Cape

Surgo HR & Training Vacancies | Contact Centre Team Leader Career Opportunity at Surgo HR & Training Careers Web-page. Surgo HR & Training Cape Town, Western Cape Jobs . Find-out Cape Town, Western Cape Government Jobs for freshers. Cape Town Entry Level Jobs In Western Cape. Get latest job Opportunity in South African Government. South African Government Jobs in Cape Town, Western Cape. Get All Hiring Updates From surgo.co.za

Notification Out From Surgo HR & Training Careers Portal, Candidates Those Are Searching For Career Opportunities In Surgo HR & Training, Can Apply For Jobs In Surgo HR & Training For The Position Of Contact Centre Team Leader. Read Out Full Job Description About This Surgo HR & Training Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.

Surgo HR & Training Vacancies | Contact Centre Team Leader Careers Opportunity In Cape Town, Western Cape

Surgo HR & Training Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With Surgo HR & Training As A Contact Centre Team Leader, Now They Can Apply For Surgo HR & Training Vacancies. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On Surgo HR & Training Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around R 20000.00 – 25000.00 par month. Surgo HR & Training Vacancies In Cape Town, Western Cape.

Briefed Details Of Surgo HR & Training Vacancies For Position Of Contact Centre Team Leader

Recruiting Agency / Department :- Surgo HR & Training

Vacant Position :- Contact Centre Team Leader

Job Location :- Jobs In Cape Town, Western Cape

Jobs Type :- Surgo HR & Training Vacancies South Africa

Salary :- R 20000.00 – 25000.00 par month

Apply Through:- surgo.co.za

Surgo HR & Training Vacancies In Western Cape, South Africa Full Job Description

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader .

Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure resolution

Key responsibilities may include but are not limited to:
Manage a team of inbound contact centre agents

Drive the performance and output of the team in line with client and SLA requirements

Ensure quality assurance standards are met on all calls

Point of contact for the teams escalations and queries

Monitor team performance and report on metrics met for appraisals and monthly incentives

Trouble shooting teams system errors and reporting to the IT department for resolution

Accountable for team adherence to the schemes/contact centre’s standard operating procedures

Capturing, monitoring and record keeping of teams absenteeism and leave

Manage all employee relations matters directly with employees

Conduct frequent meetings with team and subject matter experts regarding overall team performance and/or changes in services

Monitor calls in line with Team Leader targets and take corrective steps where required

Responsible for all human capital management

Resource and functional planning to ensure daily and monthly targets are met

Requirements

1 -2 year’s Team Leader experience within a customer service (Inbound) contact centre environment.

Customer service experience

Experience in healthcare, insurance, financial or administration industry & knowledge of relevant legislative environment is highly desirable (advantageous)

Minimum of one jab or fully vaccinated

Education and Applicable Systems

Grade 12

Fluent in official South African 2nd language is advantageous

Proficient in MS Office Suite applications

Salary and working hours:
The salary is R20 000 – R25 000 per month dependent on experience

Monday to Friday 08:00 to 17:00

Every second Saturday

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202078 subject heading or email body.

Committed in maintaining diversity in its appointments, Surgo considers all applications in respect of its Employment Equity (EE). Surgo reserves the right not to make any appointments based on required criteria standards not met. All applications received are deemed active for a period of 3 months from date of submission. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Apply Now For Surgo HR & Training Vacancies

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