PlanB Media Vacancies 2022 | Customer Contact Centre Advisor Careers Opportunity In Fourways, Gauteng

PlanB Media Vacancies | Customer Contact Centre Advisor Career Opportunity at PlanB Media Careers Web-page. PlanB Media Fourways, Gauteng Jobs . Find-out Fourways, Gauteng Government Jobs for freshers. Fourways Entry Level Jobs In Gauteng. Get latest job Opportunity in South African Government. South African Government Jobs in Fourways, Gauteng. Get All Hiring Updates From www.planbmedia.co.th

Notification Out From PlanB Media Careers Portal, Candidates Those Are Searching For Career Opportunities In PlanB Media, Can Apply For Jobs In PlanB Media For The Position Of Customer Contact Centre Advisor. Read Out Full Job Description About This PlanB Media Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.

PlanB Media Vacancies | Customer Contact Centre Advisor Careers Opportunity In Fourways, Gauteng

PlanB Media Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With PlanB Media As A Customer Contact Centre Advisor, Now They Can Apply For PlanB Media Vacancies. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On PlanB Media Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around R 8000.00 – 10000.00 a month. PlanB Media Vacancies In Fourways, Gauteng.

Briefed Details Of PlanB Media Vacancies For Position Of Customer Contact Centre Advisor

Recruiting Agency / Department :- PlanB Media

Vacant Position :-   No Vacancies Available At A Time

Job Location :- Jobs In Fourways, Gauteng

Jobs Type :- PlanB Media Vacancies South Africa

Salary :- R 8000.00 – 10000.00 a month

Apply Through:- www.planbmedia.co.th

PlanB Media Vacancies In Gauteng, South Africa Full Job Description

Qualifications

  • Day Shift (Preferred)

  • Night Shift (Preferred)

  • Overnight Shift (Preferred)

Full Job Description

Contact Centre Advisors

An online marketing company is looking for Contact Centre Advisors! We are looking for candidates with great work ethic, energy, and people who can provide exceptional service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

Customer focused and result-oriented individuals, with sound problem solving and interpersonal skills to deliver effective engagements with customers/clients.

Key responsibilities:

· Responds to all incoming calls, online chats and emails within the agreed service level

· Receives, validates, and logs client requests and capture the detail of the request

· Delivers a professional and efficient service between company and client

· Analyses and interprets calls ensuring that the classification, prioritization, and escalation of the requests are correct.

· Updates all interaction incidents according to the standard defined process

· Accurately log and follows up calls logged with Internal or External resolver groups and provide timely feedback to relevant clients

· Captures details regarding activities in the life cycle of every task of every call

· Escalates internally when support groups / people are not available to be allocated calls / incidents

· Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards

· Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer.

· Responds to all customers with willingness and appropriate tone and language

· Ensures own product, system, process, and policy knowledge is current

Experience and Qualification

o Min. Senior Certificate (Grade 12) (Degree advantageous)

o Minimum of 2 years working experience in Customer Service with 12 months call centre experience

o Customer service system knowledge will be advantageous

o Good oral and written communication skills.

o Organizational skills and the ability to multitask

o The ability to be proactive and take the initiative

o Time management and the ability to priorities

o Accuracy and attention to detail.

o Administrative skills including minimum of typing 45 words per minute.

o Must have worked on Live Chat and email Ticket systems

o Experience in iGaming would be advantageous

Must be able to work shifts – 24/7 and weekends and public holidays included

o Good team working skills

Must have own transport – (shift work)

Kindly note:

– Applications without the relevant/requested experience will not be considered.

– All successful candidates will be contacted via telephone. If you do not receive a response from us with 7 days of your applications, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Salary: R8,000.00 – R10,000.00 per month

Ability to commute/relocate:

  • Fourways, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • iGaming: 1 year (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Apply Now For PlanB Media Vacancies

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