Payspace Vacancies 2022 | Product Support Specialist Careers Opportunity In Johannesburg, Gauteng

Payspace Vacancies | Product Support Specialist Career Opportunity at Payspace Careers Web-page. Payspace Johannesburg, Gauteng Jobs . Find-out Johannesburg, Gauteng Government Jobs for freshers. Johannesburg Entry Level Jobs In Gauteng. Get latest job Opportunity in South African Government. South African Government Jobs in Johannesburg, Gauteng. Get All Hiring Updates From www.payspace.com

Notification Out From Payspace Careers Portal, Candidates Those Are Searching For Career Opportunities In Payspace, Can Apply For Jobs In Payspace For The Position Of Product Support Specialist. Read Out Full Job Description About This Payspace Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.

Payspace Vacancies | Product Support Specialist Careers Opportunity In Johannesburg, Gauteng

Payspace Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With Payspace As A Product Support Specialist, Now They Can Apply For Payspace Vacancies. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On Payspace Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around R 14885.00 per month. Payspace Vacancies In Johannesburg, Gauteng.

Briefed Details Of Payspace Vacancies For Position Of Product Support Specialist

Recruiting Agency / Department :- Payspace

Vacant Position :-   No Vacancies Available At A Time

Job Location :- Jobs In Johannesburg, Gauteng

Jobs Type :- Payspace Vacancies South Africa

Salary :- R 14885.00 per month

Apply Through:- www.payspace.com

Payspace Vacancies In Gauteng, South Africa Full Job Description

Auto req ID: 275979BR

Purpose:

The PaySpace Product Support Specialist is responsible for creating a world class technical support to the Support department and acts as the gatekeeper between the support and development. Acting as the technical port of call for all internal colleagues when required.

Support Ops Desk

  • Review, address and resolve internal technical support escalations with Support Consultants and escalates to development for remedial action when required.
  • Acts as the gatekeeper between the support team and development to ensure processes are streamlined and improve customer service levels
  • Identify trends in support escalations and reports these to The Head of Support to ensure knowledge/capability improvement in the Support team.
  • Work with the Support Managers to ensure consistent technical upskilling of teams.
  • Providing feedback of product issues and solutions to the support consultants.
  • Keeping all consultants and managers up to date with known product issues.
  • Continuously monitor the desk with regards to quality of advice, query types and implement actions to address the areas of improvement.
  • Reviewing and publishing knowledge base articles and Frequently Asked questions on the Knowledge base.

Reporting

  • Report monthly to the Head of Support where areas of improvement and technical system issues have been identified and addressed.

Ensures Customer Excellence

  • Ensure departmental standards are maintained and reviewed on an ongoing basis to ensure service delivery excellence to external and internal customers.
  • Drives the company’s values and service standards with regards to customer interaction.
  • Adheres to and makes improvement recommendations with regards to business processes and systems to meet the company’s quality requirements.
  • Take personal accountability for service excellence.

Teamwork

  • Collaborate with other support desk managers to ensure efficiencies and best in class support to customers.

Self-development

  • Update job knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks; participating in professional organizations.
  • Prepare personal development plan in conjunction with Head of Support and implement in line with business requirements.

Information Security

  • Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets.

Preferred Qualifications

  • Business related tertiary qualification

Experience

  • Minimum 3 years’ experience working within a payroll environment.
  • People management experience
  • Administration of computerised payroll systems
  • Administration of computerised HR systems
  • Extensive knowledge of South African legislation
  • Ability to demonstrate MS Excel skills

Requirements

  • Display innovation to assist with streamlining processes
  • Display excellent communication skills
  • Must have good mathematical skills
  • Must have strong analytical skills
  • Must be willing to travel
  • Own transport is desirable

Apply Now For Payspace Vacancies

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