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Notification Out From Jurumani Solutions Careers Portal, Candidates Those Are Searching For Career Opportunities In Jurumani Solutions, Can Apply For Jobs In Jurumani Solutions For The Position Of Assurance Manager. Read Out Full Job Description About This Jurumani Solutions Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.
Jurumani Solutions Vacancies | Assurance Manager Careers Opportunity In Midrand, Gauteng
Jurumani Solutions Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With Jurumani Solutions As A Assurance Manager, Now They Can Apply For Jurumani Solutions Vacancies. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On Jurumani Solutions Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around R 807496.00 per year. Jurumani Solutions Vacancies In Midrand, Gauteng.
Briefed Details Of Jurumani Solutions Vacancies For Position Of Assurance Manager
Recruiting Agency / Department :- Jurumani Solutions
Vacant Position :- Assurance Manager
Jobs Type :- Jurumani Solutions Vacancies South Africa
Salary :- R 807496.00 per year
Apply Through:- www.jurumani.co.za
Jurumani Solutions Vacancies In Gauteng, South Africa Full Job Description
Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve business outcomes than any single point solution, essentially building systems that make fixed and mobile telecoms services work for the consumer and enterprise markets.
The Assurance Manager is responsible for managing a team of engineers that cover all aspects of service Desk, Service Assurance and provisioning.
Role responsibilities and key focus areas:
- Managing a team of engineers that cover all aspects of service Desk, Service Assurance and provisioning.
- This team manages a unique selection of customers with services that include MPLS networks, VoIP, Video Conferencing and Hosting across Sub-Saharan Africa.
- These customers are selected based on their high Service Level Agreements on their strategic value to the business, monetary spend, number of sites, network complexity and a high demand for a focused group to manage these sensitive accounts.
- Managing day to day operations of the team includes ensuring that they pick up and manage incidents and service requests timeously, providing prompt feedback to customers and suppliers, escalating with our suppliers, ensuring SLA is met and delivering the highest level of service in the industry.
- To ensure that both soft skills and technical training is conducted, coaching the agents and ensuring they pursue further studies in order to progress in their careers.
- Setting KPI’s, conducting performance appraisals, performance management, disciplinarians, dismissals and recruitment.
Technical Skills and experience:
- Matric Certification (essential)
- 3 Year Degree / equivalent Diploma in engineering / Information Technology / computer science (desirable)
- ITIL certified
- 1 -2 years on an ICT Service Desk environment
- 3+ years experience in managing a team within a technical environment
- Understanding of IP, GSM and Telecommunications / ICT industry
- MPLS networks
- Cisco products
- Analysis and diagnosis of incidents
- CRM / Service Management system such as Siebel, HP SD, Remedy, etc.
- Product knowledge – Access services, Broadband services, VoIP, ECommerce,
- Network diagnostic tools and methods