AVBOB Vacancies 2022 | Manager: Complaints Careers Opportunity In Pretoria, Gauteng

AVBOB Vacancies | Manager: Complaints Career Opportunity at AVBOB Careers Web-page. AVBOB Pretoria, Gauteng Jobs . Find-out Pretoria, Gauteng Government Jobs for freshers. Pretoria Entry Level Jobs In Gauteng. Get latest job Opportunity in South African Government. South African Government Jobs in Pretoria, Gauteng. Get All Hiring Updates From m.avbob.co

Notification Out From AVBOB Careers Portal, Candidates Those Are Searching For Career Opportunities In AVBOB, Can Apply For Jobs In AVBOB For The Position Of Manager: Complaints. Read Out Full Job Description About This AVBOB Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.

AVBOB Vacancies | Manager: Complaints Careers Opportunity In Pretoria, Gauteng

AVBOB Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With AVBOB As A Manager: Complaints, Now They Can Apply For AVBOB Vacancies. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On AVBOB Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around R 19963.00 per month. AVBOB Vacancies In Pretoria, Gauteng.

Briefed Details Of AVBOB Vacancies For Position Of Manager: Complaints

Recruiting Agency / Department :- AVBOB

Vacant Position :- Manager: Complaints

Job Location :- Jobs In Pretoria, Gauteng

Jobs Type :- AVBOB Vacancies South Africa

Salary :- R 19963.00 per month

Apply Through:- m.avbob.co

AVBOB Vacancies In Gauteng, South Africa Full Job Description

Company
AVBOB Mutual Assurance Society
Reference #
MAN02
Contract Type
Permanent
Location
Pretoria, Gauteng, South Africa
Introduction
The above-mentioned senior position exists within the Group Corporate Affairs Department and is responsible for providing direct leadership to the department in the achievement of set objectives and targets. The main purpose of the job is to supervise the development and drive the implementation of the CSI and ESD programs.
Job Functions
Management
Industries
Insurance
Specification
RESPONSIBILITIES INCLUDE:
Oversee the Complaints Department:

  • Oversees internal complaints team.
  • Maintain up to date knowledge of legislation pertaining to the business environments the Society is active in.
  • Maintain positive relationships with the Long Term Insurance Ombudsman and the FAIS Ombudsman.

Complaints management:

  • Partake to formulate, implement and maintain the complaints management framework for the group.
  • Ensure that all complaints are processed in a manner that is fair and equitable while protecting the brand and reputation of the group.
  • Report to the General Manager on all complaints received and the outcomes achieved.
  • Provide input and guidance to business on corrective actions to be implemented in order to reduce complaints and increase customer satisfaction.

Human Resources:

  • Manage the departmental team in the achievement of set objectives and targets.
  • Determine the Human Resource requirements, permanent and contractors, in accordance with the expected deliverables.
  • Secure the Human Resource requirements to ensure that deliverables will be met in accordance with the expected targets.
  • Track and monitor performance in accordance with policies and procedures and performance planning documentation.
  • Continuously provide feedback and coaching to ensure that the staff member/ s perform at optimum productively level.
  • Ensure identification of critical skills essential for sustainability of service delivery and the development of succession plains.

Financial:

  • Provide appropriate information to feed into the annual budget process and identify any and all costs within the area of functional responsibility.
  • Determine financial allocations in accordance with deliverables.

Compile monthly and quarterly reports indicating:

  • The number of complaints received per business unit.
  • The number of complaints finalised per business unit.
  • The number of complaints received and finalised from the respective Ombudsman.
  • All trends identified.
  • The impact of complaints on TCF.
Requirements

QUALIFICATION REQUIREMENTS FOR THIS POSITION:

  • Bachelor’s degree

TECHNICAL AND BEHAVIOURAL COMPETENCIES:

  • Ability to develop strategies based on industry trends and developments.
  • Exceptional organizational and multitasking skills, especially when working with multiple projects/ teams.
  • Excellent management, negotiation, listening, and verbal and written communication skills.
  • Decisiveness and strong problem solving skills, especially under stress.
  • Ability to develop and maintain relationships.
  • Experience in budgeting and cost control.

Apply Now For AVBOB Vacancies

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