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Notification Out From Aura Careers Portal, Candidates Those Are Searching For Career Opportunities In Aura, Can Apply For Jobs In Aura For The Position Of Test desk operator. Read Out Full Job Description About This Aura Recruitment Described Below. But Before You First Confirm That Your Profile Matches With Recruiters Defined Eligibility Criteria.
Aura Vacancies | Test desk operator Careers Opportunity In Johannesburg, Gauteng
Aura Opened Hiring On Their Official Careers Portal, Job Seekers Who Are Eligible And Interested To Work With Aura As A Test desk operator, Now They Can Apply For Aura Vacancies. This Is Great Career Opportunity For Those Candidates Who Are Looking For A Employment Opportunity On Aura Careers Portal. Candidates Need Experience From Relevant Field And Required Qualification. Selected Candidates Will Get A Pay Of Around R 6500.00 a month. Aura Vacancies In Johannesburg, Gauteng.
Briefed Details Of Aura Vacancies For Position Of Test desk operator
Recruiting Agency / Department :- Aura
Vacant Position :- No Vacancies Available At A Time
Jobs Type :- Aura Vacancies South Africa
Salary :- R 6500.00 a month
Apply Through:- www.aura.com
Aura Vacancies In Gauteng, South Africa Full Job Description
Full Job Description
Aura requires the Services of a Test Desk Operator in the Emergency Control Centre based at our National Control Room in Johannesburg. This position requires a candidate who is committed to delivering extra ordinary customer service as well as conscious about our customers and their safety. The ideal person will also be responsible for ensuring effective customer liaison interactions and dispute resolution. The ideal person should be able to work shifts of 12 hours, be committed and dedicated and work in a highly pressurised & disciplined environment.
Roles and Key Responsibilities
Effective customer liaison and query resolution
Excellent listener, able to analyse and interpret information
Accurate and timeous communication and follow through on all events & calls received.
All reasonable ad hoc duties requested by the line manager
Ensure Customer Service Standards are maintained, and problems solved in a professional manner
Ensure all your administrative and shift duties are accurate and complete
Capable of recognising the need for action, considering possible risks and taking responsibility for results
Capable of making decisions timeously and taking responsibility for the consequences
Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame
Ability to instil an ethic of quality and consistency in self and others
Ability to clearly present information, either written or verbal
Ensuring the optimal alignment of employee behaviour with the organisation’s vision and values
Fostering a performance culture by creating a framework to achieve the desired performance behaviours and goals
Ability to foster trust and create the emotional intelligence on how to deal respectfully and understandingly with others
Ability to regulate and manage one’s emotions in a healthy and productive manner
Resilience to stress in appropriately balancing these various pressures to maintain stable performance
Ability to work in a highly pressurised and disciplined shift environment
Skills and Qualification
Grade 12 or an equivalent NQF level 4 Qualification
2 years’ experience in customer service delivery industry
Call centre experience will be an added advantage
Proficiency in MS Office.
Grade C PSIRA registration is a requirement
Medical dispatcher experience would be an advantage
Must be able to work shifts, have a driver’s license and own/reliable transport
Values and Behaviours
Open communication with honesty and integrity is essential
Should you not hear from us within 4 weeks, please consider your application unsuccessful.
Job Type: Full-time
Salary: From R6,500.00 per month